What do I need to use the patient portal?
You need a computer with Internet capability, an up-todate
browser and an email address.
What kind of information can be communicated
through the patient portal?
The portal is intended to send and receive non-emergency
and non-sensitive information. Within the portal, use the
"MyHealth" tab to request prescription refills and view
test results (after review by the provider). Use the "Home"
tab to view reminders about recommended appointments
and tests and pay bills online. Use the "Inbox" tab to ask
your medical provider questions about your care. Use the
"Action Center" to view the most recently updated items
in your health record.
How soon can I expect answers to questions I
send within the portal?
Please allow up to 72 business hours to receive a response
from your physician or the staff. Depending on the
communications volume, a longer period of time may
be required before you receive a response. If you need
a response more quickly, please call the office directly.
It is important not to use the patient portal to deal with
urgent matters. In case of emergency, dial 9-1-1 or go to
the nearest Emergency Room.
Is the patient portal secure?
Communications through the patient portal are carried
over a secure, encrypted connection. All medical
information is stored securely in the electronic medical
Can I access my child's or other family member's
health information using the patient portal?
With proper authorizations, a family account can be
created that allows you to access and manage selected
family members' health information just as with a personal
account. Or, children may be registered as patients with
the portal, and authorized individuals may be granted
access to their information. If you need an account like this,
please tell us.
Can I update the medical information in my
The portal is a location for you to keep and update
personal health information. Please be aware that when
you add, change or delete your information, it does not
transfer to your official medical record. Therefore, be sure
to share important changes directly with the practice.
What if I forget my invitation code?
Please contact the office to request a new invitation code.
May I change my password?
Yes. After logging in, click the "My Account" link at the
top of the screen and then select "Preferences." Select
the "Login Preferences" menu to access and change
login information. Be sure to click "Save" when you have
completed your changes.
Our practice complies with all regulations regarding
privacy of patient records. Additionally, your name and
email address will never be sold or leased. You may view
of the portal site.
How do I log out of the patient portal?
It is important, especially if using a public or shared
computer, to log out when you are finished using the
patient portal. Click the "My Account" drop-down menu
at the top right of the screen and select "Log Out." If the
keyboard remains idle for 10 minutes, automatic log-out
will occur and any information not saved or sent will be lost.
What if I have other questions?
A more comprehensive list of frequently asked questions
is available using the "Help" link within the "My Account"
drop-down menu located at the top right of the screen.
If your questions still are not answered, please contact
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